For warranty service, including repair and sharpening, please fill out this form completely; missing or incorrect information may delay return shipment to you. Make a copy of the completed form for your records.
Enclose the completed form, along with your warranty or service item/s, in a shipping box (envelopes are not allowed). Please use box filler such as newspaper. Close and tape the box securely. We recommend shipping your package with a company that uses tracking numbers. Kai USA Ltd. will not be responsible for any damage or loss incurred if your items are not properly packaged and shipped. If you are shipping from outside the United States: Avoid unnecessary duty charges by filling out the declaration form required by US Customs. Note on the form that the items are being returned for warranty service.
Once you have completed this form, you will be able to download it to your desktop and print out a copy to send with your knife and one to keep for your records.
Ship to: Warranty Dept. Kai USA, Ltd. 18600 SW Teton Ave Tualatin, OR 97062
Thank you. Check your email for the warranty form. Please print it out and fill in the remaining credit card information and include it with your knife shipment.