Process a Warranty Claim
If you believe your product may have a problem in its original material or craftsmanship, please send it in for evaluation. Complete the online Warranty form at the “Warranty Form” button below. Once you have completed the form, download it to your desktop, open it in Adobe Acrobat, print it out, and include the form with your shipment. Be sure to save this PDF for your records.
Some of the packages that show up in our Warranty Department for service are frightening. There are packages with blade tips that have pierced the cardboard box and are lying in wait for the next person who picks them up. There are boxes with great jumbles of knives just rattling around in them, cutting into each other. With just a little care, this doesn't have to happen to your package. Remember that even a dull knife can be dangerous and follow these easy tips for safe packing:
Do not place loose knives in shipping box.
Carefully wrap and package knives in box.
Special Information About Automatic Knives
Due to state and federal regulations, these knives can only be returned for warranty service to an authorized dealer or to a military or law enforcement office. If you have any questions please feel free to contact us at 1-800-325-2891 or by email.
Would you like to purchase discounted UPS shipping and print a shipping label right now?
As a convenience for our warranty customers, you can purchase UPS shipping with tracking right now. Enter your information, then print your shipping label and affix it to your properly packed and taped box. (Please remember to include your completed warranty form in the box with the knives you are returning for service).
Knife Packaging Tips
Tip #1: Sheath or wrap fixed-blade knives and kitchen knives—If the knife has a sheath, place it in its sheath. If not, wrap it in several layers of newspaper or bubble wrap, making sure to fully cover the tip. If you are returning more than one knife, wrap each knife individually, and then wrap them all together so that they won't roll around in the box, possibly causing damage to the blades or handles.
Tip #2: Make sure folding knives are closed, then wrap the closed knife in several layers of newspaper or bubble wrap. If you wish to keep your original box, please do not send it in with your warranty shipment. All boxes sent in with warranty shipments will be recycled.
Tip #3: Fill your box with packing material—such as packing peanuts, bubble wrap, or newspaper. Place a layer of packing material in the bottom of your shipping box. Then place the knives on top of the filler and, finally, add another layer of filler on top of the knives.
Tip #4: Include a copy of your completed Warranty & Sharpening Request Form (and keep a copy for yourself). Then close and tape your box according to shipper recommendations.
Please ship to:
KAI USA LTD., Kershaw Knives
18600 SW Teton Avenue, Tualatin, Oregon 97062