Details are everything

Explore these FAQs first, then if you still have a question, we'd be happy to help.

General Questions

  • Can I buy your products at your factory?

    Only one time a year—during our annual Warehouse Sale. Otherwise, we're sorry, but you will not be able to walk into our lobby and purchase products. We encourage you to visit one of our many reputable dealers in the Portland area to purchase our products. What's more, our dealers will be able to offer you a better price than we could here.

  • Do you offer factory tours?

    Kershaw does not have a public factory-tour program. However, if you have a group interested in a tour (for example, a school group, scout group, etc.), please contact us. We have arranged such tours in the past and would be happy to speak with you about it.

  • Do you have an outlet store?

    No, Kershaw does not have an outlet store. However, if you live in the Portland, Oregon area, we do have a once-a-year Warehouse Sale (usually just after Thanksgiving). Look for our ads in local Portland-area media and online—including this website and our Facebook pages.

  • How do I become a Kershaw dealer?

    Visit our dealers page to find information for contacting a representative in your area who will be happy to speak with you about becoming an authorized Kershaw dealer. Please call or email so that we can answer any questions you may have.

  • What if there’s no Kershaw dealer in my area? Where else can I purchase Kershaw knives?

    While Kershaw products are mainly available through our network of excellent dealers, as of late 2012, Kershaw products also became available through this ecommerce website. This website provides a place where you can learn more about Kershaw products, stay up-to-date on Kershaw news, and conveniently purchase Kai USA Ltd. products, including Kershaw, Zero Tolerance, Shun, and Kai brand products. Orders placed through this website are fulfilled by dealers in our network at MSRP (Manufacturer’s Suggested Retail Price). We do this to support the many retailers who carry our quality products. If our network cannot fulfill your order, it will come to us and we will fulfill it with available product.

    If you would like to be able to see our products in person before purchasing, we urge you to visit one of our dealers. Not only will you be able to hold the knives in your hand, you’re also likely to get a better price from one of our dealers. If you don’t see a nearby Kershaw dealer listed on our site, please contact us.  We may know of authorized dealer in your area who have not yet been listed on the website.

    Looking for a local Kershaw dealer? Find one here.

    You can also shop online at other authorized Kershaw dealer sites; many of our dealers also sell our products through their websites. In addition, there are reputable dealers who only sell online. We urge you to take care in choosing an online-only dealer and do your homework to ensure you are purchasing from a reliable dealer. 

    No matter where you purchase, either through this website or through one of our authorized dealers, be assured that every Kershaw product is backed by our Limited Lifetime Warranty (except the factory seconds sold at our Warehouse Sale).  

  • How can I get a catalog? How much do they cost?

    We’d be happy to send you a FREE Kershaw catalog. Contact us  with your request; be sure to include your mailing address so we know where to send it. View our current catalog online by visiting the catalog link in the footer. 

Product Questions

  • Is there a different style of pocketclip that will fit my knife?

    We're sorry, but the only style of pocketclip that will fit your knife is the pocketclip that was on it when you purchased it. We can replace your pocketclip, but it will be with the same style that was originally on it.

  • Do you sell factory seconds?

    Generally, no; however there is one exception. We do sell some factory seconds during our annual Warehouse Sale. Please understand that, since these are “seconds” and we do not consider them first quality, they do not carry the Kershaw Limited Lifetime Warranty. The Warehouse Sale is held around Thanksgiving, in our Tualatin, Oregon facility only.

  • Where are your knives made?

    Kershaw knives are made in the United States of America, Japan, and China.

  • Will the coating on the blade of my knife wear off?

    The technologically advanced coatings on the blades of some Kershaw knives are designed to add beauty to the products and to enhance specific performance features. Although Kershaw coatings are designed to stand up to continual knife use, in time, all coatings will show some wear. Scratches and other signs of wear should be expected and considered normal. We are sorry, but Kershaw cannot recoat a blade for you, even for a fee.

  • Will you modify my knife?

    Sorry, no; Kershaw cannot modify your knife. Modifying your knife voids your Warranty.

  • How thick are Kershaw blades?

    The blade thickness of Kershaw knives varies according to style and intended use of the knife. Generally, Kershaw blades range from .09 inches (.23 cm) to .156 inches (.40 cm).

  • Do you make left-handed knives?

    Yes. Many of our knives are ambidextrous, that is, they can be opened easily with either the left or the right hand. All knives that open with a flipper are ideal for either right- or left-handed users. Just look for the Flipper Icon on the product page for each knife to identify a flipper knife. What’s more, even if a knife does not have a flipper, it will most likely have ambidextrous thumbstuds that enable both left-and right-handed opening.

  • What do the 4 Xs on my blade mean?

    If the blade of your Kershaw knife has etched “Xs” on it, the knife was originally purchased at our annual Warehouse Sale as a factory “second.” In other words, the knife is not “first” or top quality. These knives usually look and work just fine; they are simply not up to Kershaw’s demanding standards. As a result, these factory seconds do not carry the Kershaw Limited Lifetime Warranty.

  • How do I measure blade length?

    When Kershaw measures blade length, we abide by the protocols of the American Knife & Tool Institute (AKTI), of which we are members. The AKTI defines knife blade length as “the straight line extending from the tip of the blade to the forward-most aspect of the hilt or handle.” Given the variation in blade and handle shapes, this is a very useful and reasonable standard for blade measurement.

  • I have an older Kershaw knife. How can I find out how much it’s worth?

    Unfortunately, we can only tell you the manufacturer’s retail price of any Kershaw knife at the time it was made. However, you may be able to learn more about your knife and its possible value in one of the many books about knife collecting and knife valuing available through your library, local bookseller, or online book dealer. Some online knife forums can also provide guidance. Good luck!

  • I’m looking for a particular knife model on your site, but I can’t find it. Why?

    You may be searching for a knife that has been discontinued. We only have the current year’s production knives listed on our website. However, that doesn’t mean that you won’t be able to find the specific knife you want. Often, our dealers will have discontinued Kershaw inventory available. Your best bet is to search for the product by Kershaw model number or name though a major search engine.

  • How can I find out about new products?

    We update this website with our new products as they become available so you’ll always have online access to information about our latest products. You can also find new products by selecting “New” in the product shopping filters.

SpeedSafe® Questions

  • How Safe is SpeedSafe®?

    Very. SpeedSafe® opens when the user overcomes the resistance of the torsion bar. Once deployed, a locking system secures the blade in position so that it does not close accidentally. When releasing the lock, the blade won't snap shut due to resistance provided by the torsion bar. Since the torsion bar provides a bias towards the closed position, it will normally hold the blade securely closed. New SpeedSafe® users can ensure safe use of the technology by practicing to proficiency.

  • How long does the Speed-Safe torsion bar last?

    We test our torsion bar to 10,000 openings. However, at some point, the torsion bar may need to be replaced. We will gladly do this at our facility free of charge.

  • Who are our SpeedSafe® customers?

    SpeedSafe® was specifically designed for sporting and work situations where one-handed opening is preferable and safer. Its safe, efficient opening has made it a popular choice for hunters, fishermen, and those who require the one-hand opening function on the job-site.

  • Is a SpeedSafe® knife a switchblade?

    NO! There are many unique features of SpeedSafe® knives that make them quite different than knives that are considered switchblades. Unlike a switchblade, SpeedSafe® blades DO NOT deploy with the push of a button in the handle or by gravity alone. Instead, the user must overcome the torsion bar's resistance in order to engage the SpeedSafe® system. Because of this, SpeedSafe® knives fall fully outside the Federal definition of a switchblade.

    However, due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Kershaw Knives to be aware of every restriction in every location in which our knives are sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area.

  • How does SpeedSafe® work?

    The heart of SpeedSafe® is its torsion bar. Closed, the torsion bar helps prevent the knife from being opened by "gravity;" it creates a bias toward the closed position. To open the knife, the user applies manual pressure to the thumb stud or blade protrusion to overcome the resistance of the torsion bar. After the blade is out of the handle, the torsion bar moves along its half-moon track and takes over. The blade opens smoothly and locks into position, ready for use.

  • What is SpeedSafe®?

    SpeedSafe® is a patented system that assists the user to smoothly open any SpeedSafe® knife with a manual push on the blade's thumb stud or pull back on the blade protrusion. SpeedSafe® is built into many of Kershaw's best-selling knives.

Use & Care Questions

  • To what angle should I sharpen my Kershaw blade?

    Kershaw blades are sharpened to a range of angles, depending on the type of steel and end-use of the knife. Generally, Kershaw knives are sharpened to angles of between 20° and 22°.    Fillet knives, however, are usually sharpened to 18°.

  • Does Kershaw sell sharpeners?

    Kershaw offers one sharpener: the Ultra-Tek Sharpener. It features a 600-grit diamond sharpening surface. This grit is ideal for restoring the razor-sharp edge to sporting and pocketknife blades that are in generally good condition, just dull. For a knife in need of more extensive sharpening, we recommend you send it back to us to take advantage of our free sharpening service. Kershaw will re-sharpen any Kershaw knife for as long as you own it.

  • What’s the best way to clean and maintain my knife?

    Use compressed air or a soft cloth to remove surface dust and debris. If the knife is very dirty, wash it with mild soap and water, dry thoroughly, then oil it. Wiping a light coating of oil on the blade and hinge before storage is also important for keeping your investment in proper working order. Most household oils, WD40, 3-in-1 oil, or gun oil will work just fine for maintaining your Kershaw knife.

  • What’s the best way to sharpen my Kershaw knife?

    The easiest and surest way to make sure your knife stays sharp is to send it back to us for free sharpening when the knife becomes dull. Just pay for shipping it to our Tualatin, Oregon facility. We’ll sharpen and return it at no charge to you. We will be happy to sharpen your knife for free for as long as you own the knife. For more information on this service, visit our warranty section.

    If you wish to sharpen your knife yourself, we can recommend the Kershaw Ultra-Tek sharpener. (See the question below.) You can also successfully sharpen your knife on a whetstone or other specialty sharpeners.

  • What tools do I need to adjust the screws on my Kershaw knife?

    Most Kershaw knives require a Torx bit #6 or Torx bit #8 to fit into the head of the screws. The Torx #6 fits the pocket clip screws, handle screws, and safety lock screws on all current model Kershaw knives. The Torx #8 fits into the pivot screw.  Some older models (prior to 2000) may use a smaller torx bit #4.

    Please be sure to use a Torx bit and not an Allen bit, this is a common error. The slight difference in shape will strip the heads of the screws. Torx tools are usually available for purchase at both online and brick-and-mortar hardware retailers at relatively inexpensive prices. It may be a good idea to have your knife with you when you are shopping to ensure you purchase the correct size bit/s. We offer bit sizes #6 and #8 in our T-Tool keychain tool for $9.95; it is available here.

    If screws on your knife are coming loose frequently or you think the holes may be stripped, try using some blue Loctite and let the Loctite set up for 24 hours before using your knife. Please feel free to contact Zero Tolerance Warranty Service if you have any questions.

    Please note that if you fully disassemble or if you modify your knife, you could void the Kershaw Limited Lifetime Warranty.

Warranty Questions

  • I accidentally broke my knife blade. Can you replace it?

    Accidents happen. If you accidentally broke your Kershaw folding knife's blade, we have good news. We can replace your knife's blade for you, returning it to good working order for just $10. Simply send your knife in according to warranty instructions. We'll replace the blade for you, spruce up your knife, and return it to you. Please note that we cannot replace fixed blade knives. Knives with XXXX on their blades are factory seconds and are not eligible for repair or replacement. We cannot replace blades for discontinued knives or limited-edition knives. Kershaw blades that have broken due to a manufacturing defect will be replaced under warranty, free of charge, as always.

  • Can I send my knife back to you for routine sharpening?

    Yes, we will happily sharpen any Kershaw knife for you. There is no cost for this service, aside from that of initially shipping the knife to our facility. If you live in the area, you may also bring your knives in for sharpening. We can sharpen up to two knives while you wait; if you have more than two that need sharpening, they will be ready for you to pick up the next day.

  • How will I know if my knife is covered under warranty?

    Please provide your phone number and/or email address on your Warranty Service Form. If there is any problem with your coverage, we will call you to discuss your knife. Otherwise, we will repair your knife within our usual turnaround time.

  • Will you sharpen my knife?

    Yes. We sharpen every Kershaw knife sent in for warranty service as part of our normal procedure. (In fact, we will sharpen your Kershaw knife even if it doesn’t need warranty service. Please see below.) We provide this additional service free of charge, aside from the cost of shipping. Please note that we can only sharpen and repair Kershaw knives.

  • Can I have a part sent to me?

    We can send you screws, pocketclips, torsion bars, safety lock sets, the pivot bolt and screws, and handle screws for USA-made knives. We cannot send blades, handle scales, liners, etc. If you need a blade, more than one part, or parts other than those we can ship, please send your knife in for warranty service. If you want us to ship you screws, a pocketclip, a torsion bar, a safety lock set, a pivot bolt and screws, or handle screws for your USA-made Kershaw knife, please contact us to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number (for example, 1660) on the blade or handle. If your knife was NOT made in the USA (check the blade), then we do not have parts in stock and you will need to send the knife in for warranty service

  • I shipped my knife to you for repair. Have you received it yet?

    We encourage you to ship via UPS or Fed-Ex as these companies automatically provide a tracking number. The tracking number allows you to easily verify your knife's arrival at our facility. If you prefer mailing the knife to us via the US Post Office, we suggest shipping via Express Mail® because this service also provides you with a tracking number for verification of the arrival of the package. (No other Post Office services offer step-by-step tracking.) Please note that Kershaw will not notify you of the arrival of your knife at our facility; having a tracking number from your carrier will enable you to check with your carrier to ensure your package’s arrival.   

  • Can I have my old knife back if you choose to replace it?

    We're sorry, but we cannot replace a knife and return the old one.

  • Can I ship my knife in a padded envelope?

    Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. We cannot be responsible for knives lost during shipping.  You will find safe packing tips here.

  • Where do I ship my knife for warranty service?

    Please send your knives to Kai USA Ltd. You will need to complete our Warranty Service Form, print it out, and include it with your package. The information you need can be found at our warranty section.

Shopping Online

  • How is sales tax calculated?

    Taxes will be applied to your order if it is delivered from the same state or province as your shipping address. Some areas require tax to be assessed on shipping and handling charges. Since we don't know the fulfillment location until after you place your order, your checkout screen and order confirmation email may not include taxes.

  • How is shipping calculated?

    We currently ship only to the United States and Canada. Shipping is a flat rate of $7, no matter how many knives you order. Some states and provinces require taxes to be applied to shipping and handling fees, so the final shipping charges will be shown at checkout.

  • What is Shopatron?

    Kai USA is pleased to partner with Shopatron, a shopping service designed to make it easy for you to shop online and get the products you want promptly. The Shopatron network allows you to order products online directly from a manufacturer's website, making online shopping more convenient. When you shop at an online store with Shopatron, you are guaranteed to receive authentic merchandise from an authorized retailer. Shopatron also allows you to access the entire product line of the brand on one convenient site.

  • When will I receive my order?

    This online store was created to provide a convenient, efficient, and reliable way for our customers to purchase our quality knives online. When your order is taken online, it is matched with the nearest authorized retailer with the items in stock and shipped within two business days. This system supports local retailers while providing you with excellent customer service and prompt shipping; most orders arrive within 3-5 business days

  • Which payment methods do you accept?

    You can pay with Visa, MasterCard, American Express, Discover, PayPal or Bill Me Later (US only).

  • How do I cancel my order?

    You may cancel your order at any time. Just login to your online account or phone the Shopatron customer service team.

  • How do I access my order history?

    Create an account as part of the checkout process and you can login to your account anytime to check order history and status. You may also login as a guest and check status using the order number you receive in our confirmation email.

  • How do I return my order?

    Use our hassle-free 30-Day Money-Back Guarantee. Just login to your account and the Shopatron customer service team will email instructions.

  • How long do I have to return my order?

    You have up to 30 days to return your item if you are not delighted with your order.